Advanced Service Delivery Coordinator - Tier 2
2.
8 Holmdel, NJ Holmdel, NJ Estimated:
$58.
7K - $74.
3K a year Estimated:
$58.
7K - $74.
3K a year 13 days ago 13 days ago 13 days ago Advanced Service Delivery Coordinator MetTel is looking to onboard a new Advanced Service Delivery Coordinator - Tier 2, as an incremental part of our implementation process.
KEY MUST HAVE:
3
years' experience in Telephony, with hands-on involvement in deploying and integrations Requirements:
Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
Ability to work cross - functionally with multiple teams in the organization Ability to ask support technicians targeted questions to quickly understand the root of the problem.
Work with field technicians through a series of actions, either via phone, email, or chat, to identify and resolve any issues to deliver a successful activation.
Ability to effectively plan, organize, and schedule activity to ensure key tasks are delivered on time and manage multiple tasks at any one time.
Ability to adjust quickly to changing priorities and conditions and cope effectively with complexity and change Knowledge of Velocloud SD-WAN Design, Implementation, and support.
Familiar with Wireless technologies and fixed wireless devices.
(Data Remote, Cradlepoint, Digi etc.
) Strong understanding of traditional telephony and wiring infrastructure.
Dmarc, riser cables and station cabling.
Ability to diagnose and troubleshoot basic technical issues Basic understanding of IP and wireless LAN networks, IP network and remote desktop access,.
Lead customer installations and provide technical direction and guidance to field technicians.
Ensure all customer installations and Turn Up are clearly documented and uploaded to the company reporting portal.
Desired Skills and
Experience:
BS degree majoring in a technical discipline (Network Engineering, Computer Science, Computer Engineering, etc.
) 3
years' experience in Telephony, with hands-on involvement in deploying and integrations Experience managing service management processes, policies, procedures, and guidelines 3
years of hands-on experience maintaining and troubleshooting voice & data networks.
3
years hands-on experience SDWAN VeloCloud, DataRemote, Adtran.
3
years of experience working with carries in the following areas, Circuit assurance, circuit turn up and trouble shooting Clearance Required:
Must participate in and active security clearance to be considered for this role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Holmdel, NJ Holmdel, NJ Estimated:
$58.
7K - $74.
3K a year Estimated:
$58.
7K - $74.
3K a year 13 days ago 13 days ago 13 days ago Advanced Service Delivery Coordinator MetTel is looking to onboard a new Advanced Service Delivery Coordinator - Tier 2, as an incremental part of our implementation process.
KEY MUST HAVE:
3
years' experience in Telephony, with hands-on involvement in deploying and integrations Requirements:
Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
Ability to work cross - functionally with multiple teams in the organization Ability to ask support technicians targeted questions to quickly understand the root of the problem.
Work with field technicians through a series of actions, either via phone, email, or chat, to identify and resolve any issues to deliver a successful activation.
Ability to effectively plan, organize, and schedule activity to ensure key tasks are delivered on time and manage multiple tasks at any one time.
Ability to adjust quickly to changing priorities and conditions and cope effectively with complexity and change Knowledge of Velocloud SD-WAN Design, Implementation, and support.
Familiar with Wireless technologies and fixed wireless devices.
(Data Remote, Cradlepoint, Digi etc.
) Strong understanding of traditional telephony and wiring infrastructure.
Dmarc, riser cables and station cabling.
Ability to diagnose and troubleshoot basic technical issues Basic understanding of IP and wireless LAN networks, IP network and remote desktop access,.
Lead customer installations and provide technical direction and guidance to field technicians.
Ensure all customer installations and Turn Up are clearly documented and uploaded to the company reporting portal.
Desired Skills and
Experience:
BS degree majoring in a technical discipline (Network Engineering, Computer Science, Computer Engineering, etc.
) 3
years' experience in Telephony, with hands-on involvement in deploying and integrations Experience managing service management processes, policies, procedures, and guidelines 3
years of hands-on experience maintaining and troubleshooting voice & data networks.
3
years hands-on experience SDWAN VeloCloud, DataRemote, Adtran.
3
years of experience working with carries in the following areas, Circuit assurance, circuit turn up and trouble shooting Clearance Required:
Must participate in and active security clearance to be considered for this role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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