Job Juncture
Job Description:
Technical Support Engineer Software Our clients patented software platform is in very high demand by their strategic partners and as a result, they are experiencing unprecedented growth.
A variety of technologies are involved including high-performance software, security, data storage and archiving, data analytics, data corruption detection, machine learning, etc.
As the company experiences this period of growth, we are looking for talented individuals who are motivated by overcoming difficult technical challenges in a collaborative environment to join the team.
Ideal candidates for these positions will have experience in software technical support for external partners and customers (this is NOT desktop support or systems administration), solving software related issues by taking deep dives into file logs, have knowledge of Linux OS and Linux commands and outstanding interpersonal skills.
Experience with Cyber Security/Recovery and/or data backup is a big plus.
Some nights or time on weekends will be needed as per customer demand.
Responsibilities include:
Provide post-sale technical support, solving complex software issues, primarily by using logs and diagnostic reports to troubleshoot functional and performance issuesCommunicate findings and case status internally to engineering and externally to partnersPerform deep dives into log files and reports from partners and provide solutionsWork with QA and development resources to prioritize, debug and deliver fixes to partners and occasionally to end customers.
Provide partner and customer feedback to product teams.
Interface with in-house engineers and world-renowned technical partnersSome involvement with product installation, deployment and implementation support and hardware
Qualifications:
Experience providing software problem solving and support.
Prefer experience with complex, high-performance multi-threaded applications (these are mainly written in C language, some Python).
Knowledge of Linux OS and Linux commandsExperience digging into log files and reports to come up with solutionsStrong interpersonal skills and able to work as part of a team learning and growing together.
AS/BS degree in Computer Science or related field and several years of related experienceExperience with backup software/technology or security is a plus.
The ability and desire to learn the software and become expert.
Familiarity with server hardware and networking is a plusDesire to learn new technologies and be part of a teamQualified candidates will more than likely have worked for a company that develops and sells software Why is This a Great Opportunity:
Outstanding learning and growth opportunity.
Company is partnering with the best names in technology and is growing like crazy.
Salary Type :
Annual SalarySalary Min :
$ 90000Salary Max :
$ 115000Currency Type :
USDAbout the Company:
Job JunctureJob Juncture's mission is to make job search and talent acquisition as easy and painless as possible.
Every job that is at Job Juncture is real and verified current within the most recent 30 days.
Every application is read by a real human being who is working on the job applied for.
Our clients specialize in virtually everything, including banking, engineering, finance, software, nursing, retail, manufacturing, legal, tax, pharmaceutical, chemical, aerospace, defense, and human resources, at all salary ranges from entry level to over $600K.
Company Size:
1 to 9 employeesIndustry:
Staffing/Employment AgenciesFounded:
0Website:
http:
//www.
jobjuncture.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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