Customer Retention Specialist
Base Pay
Commission Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experienceSlice Merchant Services offers innovative payment processing solutions to merchantsSlice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfactionAn ideal candidate is a reliable and driven professional with strong relationship-building skills.
Responsibilities:
Communicate directly with customers, utilizing strategies to retain the business of existing customers Ensure a high level of customer satisfaction through proactive support and active listening Address customer concerns and provide solutions Responsible for proper pipeline management within CRM tools Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value Educate customers on the value of our services Lead retention efforts to maintain or increase volume retention across the portfolio Required
Qualifications:
Minimum five-year customer service and or two years of retention experience Results-oriented self-starter with disciplined workflow practices Strong problem-solving and decision-making abilities Ability to isolate and overcome objections Ability to accomplish objectives during challenging customer interactions Comfortable managing email, Google Docs, and CRM system Empathy and patience Strong de-escalation abilityIf you read all the way down here, you are most likely a great fit for the opportunity.
APPLY NOW!Job Type:
Full-timePay:
$42,000.
00 - $52,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insuranceExperience level:
2 yearsShift:
8 hour shiftWeekly day range:
Monday to FridayWork setting:
In-person Office
Experience:
Customer retention:
2 years (Required) Customer service:
2 years (Required)Work Location:
In person%10931464% %%sales%% Recommended Skills Active Listening Customer Satisfaction Customer Service Decision Making Hardworking And Dedicated Networking Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Commission Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experienceSlice Merchant Services offers innovative payment processing solutions to merchantsSlice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfactionAn ideal candidate is a reliable and driven professional with strong relationship-building skills.
Responsibilities:
Communicate directly with customers, utilizing strategies to retain the business of existing customers Ensure a high level of customer satisfaction through proactive support and active listening Address customer concerns and provide solutions Responsible for proper pipeline management within CRM tools Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value Educate customers on the value of our services Lead retention efforts to maintain or increase volume retention across the portfolio Required
Qualifications:
Minimum five-year customer service and or two years of retention experience Results-oriented self-starter with disciplined workflow practices Strong problem-solving and decision-making abilities Ability to isolate and overcome objections Ability to accomplish objectives during challenging customer interactions Comfortable managing email, Google Docs, and CRM system Empathy and patience Strong de-escalation abilityIf you read all the way down here, you are most likely a great fit for the opportunity.
APPLY NOW!Job Type:
Full-timePay:
$42,000.
00 - $52,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insuranceExperience level:
2 yearsShift:
8 hour shiftWeekly day range:
Monday to FridayWork setting:
In-person Office
Experience:
Customer retention:
2 years (Required) Customer service:
2 years (Required)Work Location:
In person%10931464% %%sales%% Recommended Skills Active Listening Customer Satisfaction Customer Service Decision Making Hardworking And Dedicated Networking Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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